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Noticeboard

We are sorry to announce that after 26 years at Mannamead Surgery, Dr Lloyd will be retiring from General Practice in September 2018.

The surgery looks forward to providing on-going care for all of Dr Lloyd's patients and will announce the reallocation to another GP within the practice nearer the time. Thank you for your patience.


How we use your medical records

Practice Leaflet

PPG Annual progress report 2015- 2016

2015_PPG_DES_Report[1].docx

Appointments

flujabsThe telephone number for appointments is 01752 223652

A standard GP appointment is 10 minutes long. To allow the best care please limit the number of issues raised in a 10 minute consultation. If you need to raise multiple issues please inform your GP at the start of the consultation. Please consider the remaining waiting patients and the implications of clinics overrunning due to exceeding the 10 minute appointment slot.

If you feel that your appointment requires longer than 10 minutes please advise at the time of booking to book a double (20 minute) appointment.


For routine appointments in advance please try to telephone after 10.00 am to keep the line clear for urgent appointments

Online appointments: A select few of our GP appointments are now available for booking through your online account. In order to book an appointment online please click on the link at the top of this page which will direct you to the Systmone Online Access login page where  you are able to log in and view any available appointments. If you have not yet registered for Online Services please contact reception who will be able to assist you with setting this up.


URGENT requests will always be dealt with on the same day but it may not be possible to see your own Doctor. We like to keep these appointments for problems that really need to be seen on the day, which help those needing appointments urgently to be seen. Other appointments that are not urgent for the day can be offered in advance.

NON URGENT appointments should be made with your usual doctor, staying with the same doctor will improve continuity of care but this may not always be possible. Pre-booked appointments are available for 1 to 3 days in advance or up to a minimum of 2 - 3 weeks in advance. 

EXTENDED HOUR APPOINTMENTS - some appointments are available outside of normal hours for mainly routine appointments particularly aimed for patients who find it difficult to make appointments during the day. These appointments can be made with your usual doctor as they are generally for non urgent, athough a few are now appointments that can be booked on the day if urgent. They are available for booking in advance, times are from 6.30 pm on Mondays evenings, and they are well attended,

If you cannot keep an appointment it is helpful to others if you cancel well in advance so that your appointment can be filled by another patient. If you are more than 10 minutes late booking in for an appointment, the doctor will not be able to see you and you will have to make a new appointment.

It is helpful if you can give as much information to the receptionist when booking your appointment. Certain procedures and types of appointments are made for different lengths of time, or with different practitioners, or with specific equipment needed to be organised in advance.

Confidentiality is obviously important for our receptionists to maintain however. If you do not wish to give information at the desk, you may be able to write it down for the receptionist, or ask to speak to someone in private. We appreciate and respect the need for confidentiality.

 
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