NEW IMPROVED TELEPHONE SYSTEM
We will be having a new telephone system installed late October 2019.
This is to improve the service and the patient experience.
The telephone number will remain the same but you will notice that the message may be a little different with a few additional options.
Please be aware of some possible disruption during the installation period.
We apologise for any inconvenience this may cause.
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Self Help/My Health
Prescription queries new telephone line
We have a new dedicated phone line for prescription queries only. Please contact the surgery on 223652 and choose option 4. This is available daily between 10.30-3pm. Please note we are unable to take prescription requests over the phone on this number.
Prescription Ordering Direct (POD) Call 01752 398 533
The NHS Prescription Ordering Direct (POD) service provides patients with a new and convenient way to order repeat prescriptions by calling 01752 398 533. This is a one-year pilot and will be evaluated throughout and if successful extended to further practices in Devon.
We now require 3 working days notice for all repeat prescription requests Due to increasing demands on our services, from 1st February 2018 we will need 3 working days notice for all repeat prescription requests. Please register for online services to be able to order your usual medications from your phone or computer.
Please ensure that we have your up to date contact details including mobile telephone number. Having a mobile number recorded will ensure that you will receive a text reminder for appointments as well.
URGENT APPOINTMENT SYSTEM: Any urgent on the day requests for appointments will be triaged by our acute care team. After discussion with you, he or she will arrange to see you, if this is necessary. PLEASE ANSWER YOUR TELEPHONE - missed calls may not be repeated later due to high demand.