Welcome to The Mannamead Surgery Website
The NHS is well prepared for outbreaks of new infectious diseases and has put in place measures to ensure the safety of all patients and NHS staff.
As the Covid-19 crisis escalates, we are taking precautions to ensure the welfare of patients/staff. PLEASE DO NOT COME TO THE SURGERY. If you have an appointment booked, a clinician will contact you with an alternative course of action.
Check online at gov.uk and at nhs.uk for latest COVID-19 information.
***IMPORTANT NOTICE REGARDING CHANGES TO OUR APPOINTMENT SYSTEM. PLEASE READ***
Following the recent outbreak of COVID-19, and the Prime Ministers announcement on 12/03/2020 we are taking steps in line with the national guidance shared by NHS England and Public Health authorities to minimise risks associated with the virus to patients and staff.
**What does this mean for you?** We are moving to manage patient care remotely using a combination of telephone and online access via eConsult to minimise the risk of infection to patients and staff.
From Monday 16th March all appointments will be either through telephone or eConsult in the first instance. This enables you to receive advice and care without attending the practice in person. If the GP or Nurse does need to physically see you, they will still ask you to present at the surgery. In such cases, risks for both the patient and our staff will have been assessed.
In doing this, we reduce footfall through the surgery thereby minimising the risk of any transmission to staff and patients alike. It will also enable us to spend a little more time with those patients who are in most need. Please do not attend the practice for any reason unless a clinician has asked you to do so and given you an appointment.
We ask you to support us at this time by using our Web Based service, eConsult where possible. eConsult allows patients to self-check their symptoms and, if appropriate your consultation will be sent to your GP within the practice who can act on this the same day. The system is fully NHS accredited and you will be given an appointment if necessary. Please visit www.mannameadsurgery.co.uk to use this service.
**Existing appointments** All pre-existing appointments are being reviewed by the clinical team. If it is deemed that your appointment is not urgent this may be cancelled and re-scheduled at a later date by the Practice. If the appointment needs to go ahead, wherever possible this will take place over the telephone. If your appointment is being cancelled or changed to telephone, our team will contact you to advise you of this. If the appointment needs to be face to face you will be contacted prior the appointment and asked some screening questions to ensure it is appropriate for you to attend the Practice.
**Access to Mayflower Medical Group Surgeries** Access to the building will be restricted to the patients who have been invited for an appointment by a Clinician. Anyone who attempts to gain access to the surgery who has not been invited will be asked to leave the premises. Only the patient with the appointment will be allowed into the building. For children, only one parent/guardian will be allowed to accompany the child.
**Prescriptions** Paper requests for repeat prescriptions have temporarily been suspended, again to avoid the spread of the virus and you will not be able to collect your prescription from the surgery. We will electronically send the prescription to your nominated pharmacy. To order a repeat prescription, please either telephone the surgery between the hours of 10:30 at 13:30 or request it online. If not registered please contact the surgery to register for online services.
Remember to use the hand sanitiser provided when entering the building.
We appreciate that these measures could be alarming to patients. To that end we would like to assure patients that we are doing all we can to ensure we can provide a service for patients whilst concentrating our efforts on those who need urgent care, during a time of increased demand on our practice.
Next week we will announce further changes to our service to help keep all our patients and staff safe, whilst still providing you with the best care we can. This is likely to continue to evolve over the coming weeks and may require travel between sites and to other surgeries to be seen.
Please bear with us as we are extremely busy at this time whilst we work really hard to look after our patients. This is a very challenging time for us all and we would appreciate your co-operation during this period of uncertainty.
The staff and Doctors of Mayflower Medical Group
Try the new NHS App
If you are a patient at our practice you can now use the new NHS App, a simple and secure way to access a range of NHS services on your smartphone or tablet.
You can use the NHS App to check your symptoms and get instant advice, book appointments, order repeat prescriptions, view your GP medical record and more.
If you already use SystmOne Online service you can continue to use it. You can use the NHS App as well.
We are now active on Facebook, Please “like” and share our page. Search: @MMGplymouth or click below link.
Visit us on Facebook
Please note, we cannot arrange, book, or request any appointments, this is for information sharing only.
This Healthcare Organisation is working together with the University of Plymouth, Faculty of Medicine and Dentistry to host students (Medical, Dental and / or Physician Associate) to assist with their learning.
You may be asked to talk to or be seen by a student either with the doctor or nurse or on their own. The student will introduce him or herself and ask to discuss your medical problem and examine you.
Students are supervised at all times by the placement supervisor and a health care professional, usually your doctor. Like qualified practitioners, the students guarantee your privacy and confidentiality. You may find helping students in their learning interesting and stimulating.
The students and the Faculty appreciate your contribution to the education of future doctors, dentists and physician associates. If you would like to make any comment or have further questions, please speak to a member of staff.
Do patients have to accept?
If at any stage you DO NOT wish to be seen by the Medical, Dental or Physician Associate student you may decline the offer. You DO NOT have to give a reason and your care will not be affected in any way.
How we use your medical records
Important information for patients
General Data Protection Regulation
New - Patient Access to Resource Hub Including Video Library
We are pleased to direct you to a new patient resource hub, designed for patients living in West Devon. This website will give you access to online resources including videos about common ailments, what to expect when referred to the hospital for some investigations, healthcare advice and support in managing your future health.
After seeing a doctor or nurse at Mannamead Surgery, you may be asked to follow the link below and watch a video or access other information and advice as part of your treatment plan.
Please contact the practice if you have any difficulties using this new resource. Click on the link below to visit the website.
Western Locality Resource Hub
With this website we aim to help you find all the information you need at the click of a mouse. You can order repeat prescriptions online, download registration forms to bring into the surgery, if you have been accepted onto the list, cancel existing appointments, and update the contact details such as changes of address and telephone numbers we hold for you, and much more.
There is a wealth of information about medical conditions and diseases in our patient information leaflets as well as all the latest practice news and developments. You can also allow the nurses to collect travel information by using the Travel Form.
We are always looking to improve our services so please fill in our patient survey or leave some feedback on our contact page. We hope that with your help and co-operation we will be able to make this website a better place for all your online needs.
Fit for Work scheme link
(Site updated 24/04/2020)