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Following the recent outbreak of COVID-19, and the Prime Ministers announcement on 12/03/2020 we are taking steps in line with the national guidance shared by NHS England and Public Health authorities to minimise risks associated with the virus to patients and staff. 

**What does this mean for you?** We are moving to manage patient care remotely using a combination of telephone and online access via eConsult to minimise the risk of infection to patients and staff.

From Monday 16th March all appointments will be either through telephone or eConsult in the first instance. This enables you to receive advice and care without attending the practice in person. If the GP or Nurse does need to physically see you, they will still ask you to present at the surgery. In such cases, risks for both the patient and our staff will have been assessed.

In doing this, we reduce footfall through the surgery thereby minimising the risk of any transmission to staff and patients alike. It will also enable us to spend a little more time with those patients who are in most need. Please do not attend the practice for any reason unless a clinician has asked you to do so and given you an appointment.

We ask you to support us at this time by using our Web Based service, eConsult where possible. eConsult allows patients to self-check their symptoms and, if appropriate your consultation will be sent to your GP within the practice who can act on this the same day. The system is fully NHS accredited and you will be given an appointment if necessary. Please visit to use this service.

**Existing appointments** All pre-existing appointments are being reviewed by the clinical team. If it is deemed that your appointment is not urgent this may be cancelled and re-scheduled at a later date by the Practice. If the appointment needs to go ahead, wherever possible this will take place over the telephone. If your appointment is being cancelled or changed to telephone, our team will contact you to advise you of this. If the appointment needs to be face to face you will be contacted prior the appointment and asked some screening questions to ensure it is appropriate for you to attend the Practice.

**Access to Mayflower Medical Group Surgeries** Access to the building will be restricted to the patients who have been invited for an appointment by a Clinician. Anyone who attempts to gain access to the surgery who has not been invited will be asked to leave the premises. Only the patient with the appointment will be allowed into the building.  For children, only one parent/guardian will be allowed to accompany the child.

**Prescriptions** Paper requests for repeat prescriptions have temporarily been suspended, again to avoid the spread of the virus and you will not be able to collect your prescription from the surgery. We will electronically send the prescription to your nominated pharmacy.  To order a repeat prescription, please either telephone the surgery between the hours of 10:30 at 13:30 or request it online. If not registered please contact the surgery to register for online services.

Remember to use the hand sanitiser provided when entering the building. 

We appreciate that these measures could be alarming to patients. To that end we would like to assure patients that we are doing all we can to ensure we can provide a service for patients whilst concentrating our efforts on those who need urgent care, during a time of increased demand on our practice.

Next week we will announce further changes to our service to help keep all our patients and staff safe, whilst still providing you with the best care we can. This is likely to continue to evolve over the coming weeks and may require travel between sites and to other surgeries to be seen.

Please bear with us as we are extremely busy at this time whilst we work really hard to look after our patients. This is a very challenging time for us all and we would appreciate your co-operation during this period of uncertainty. 

With thanks,

The staff and Doctors of Mayflower Medical Group


The telephone number for appointments is 01752 223652

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