Mannamead Practice Merger
The Mannamead Surgery will be merging with the Mayflower Medical Group (part of Access Health Care) on Tuesday 4th February 2020.
We are working to ensure that the impact on patients will be minimal and we believe that the change will improve the overall quality of service to our patients. To find out about how the merger will affect you please consult the Frequently Asked Question document.
Please be aware that on the afternoon of the merger surgery staff at the Mannamead site will be unable to book appointments or to handle patient queries as the computer systems will be temporarily unavailable. We would therefore ask that patients to wait until the following morning to contact the surgery.
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Self Help/My Health
Prescription queries telephone line
We have a new dedicated phone line for prescription queries only. Please contact the surgery on 223652 and choose option 4. This is available daily between 10.30-3pm. Please note we are unable to take prescription requests over the phone on this number.
Prescription Ordering Direct (POD) Call 01752 398 533
The NHS Prescription Ordering Direct (POD) service provides patients with a new and convenient way to order repeat prescriptions by calling 01752 398 533. This is a one-year pilot and will be evaluated throughout and if successful extended to further practices in Devon.
We now require 3 working days notice for all repeat prescription requests Due to increasing demands on our services, from 1st February 2018 we will need 3 working days notice for all repeat prescription requests. Please register for online services to be able to order your usual medications from your phone or computer.
Please ensure that we have your up to date contact details including mobile telephone number. Having a mobile number recorded will ensure that you will receive a text reminder for appointments as well.
URGENT APPOINTMENT SYSTEM: Any urgent on the day requests for appointments will be triaged by our acute care team. After discussion with you, he or she will arrange to see you, if this is necessary. PLEASE ANSWER YOUR TELEPHONE - missed calls may not be repeated later due to high demand.