The Practice welcomes suggestions for improving our service. Please feel free to discuss any ideas with your Doctor or the Practice Manager. The practice will undertake a patient survey each year, and there is a suggestions box in the downstairs waiting room. The PPG are now involved with the practice in producing the survey and are in consultation with the practice and are there to communicate on your behalf.
In the event of a complaint we ask you to contact the Practice Manager or make an appointment to see your Doctor. Our complaints procedure and forms are held in reception if you wish to complete one, and your complaint will be dealt with in accordance with our practice complaints policy. An initial response to a complaint will be within 3 working days whenever possible, which will be followed by a more detailed reply. If we can deal with any complaint on the same day that is beneficial to all of us.
You can contact PALS, the Patient Advice and Liaison Service, funded by the NHS, who are available to help you if you have a complaint or want advice. They are available on 01752 439884.
Help for patients is also available from NHS England:
Telephone: 0300 311 22 33
Postal: NHS England Customer Contact Centre, NHS England, PO Box 16738, Redditch, B97 9PT
Help for patients is also available from the Independent NHS - Health Complaints Advocacy Service on 0845 120 3782
The Northern, Eastern, and Western Devon CCG website is www.newdevonccg.nhs.uk